F.A.Q

Q1:Why do you choose Pengyuan Bio-Tech as your partner?

A1:High quality can be guaranteed. Since its establishment, pengyuan has only produced ethyl maltol.Free sample can be arranged before shipment and SGS,BV and other third party inspection company are accepted before loading.For regular customers, we accept L/C payment term. If there is any quality problem after goods arrive. Pengyuan Bio-Tech will do fully payment refund.

A2: Best price can be guaranteed. Pengyuan specializes in the production of ethyl maltol the production cost can be controlled and price will be definitely more competitive than China trading companies. A3.Professional engineer from Pengyuan Bio-Tech will give professional usage guide and services after sales.

Q2: Can i get some samples?

A: Yes, we can supply the free sample, but the shipping cost be paid by our customers.

Q3: How to start orders or make payments?

A: Proforma invoice will be sent first after confirmation of order, enclosed our bank information. Payment by T/T, Western Union or Paypal

Q4: How to confirm the Product Quality before placing orders?

A:You can get free samples for some products,you only need to pay the shipping cost or arrange a courier to us and take the samples. You can send us your product specifications and requests,we will manufacture the products according to your requests.

Q5:What’s your MOQ?

A:Our MOQ is 25kg. But usually we accept less quantity such as 500g on the condition that sample charge is 100% paid.

Q6: How about delivery lead time?

A:Delivery lead time: About 3-5 days after payment confirmed. (Chinese holiday not included) Welcome to contact Pengyuan at any time and send yr enquiry for furthur information of products and trade terms.